Michelle Vine Walters + Co. (MVW+CO.) | Last updated: October 21, 2026Thank you for shopping with MVW+CO. This policy explains how we process, ship, and deliver your order. Please read it before you buy. If anything is unclear, we are happy to help at create@michellevinewalters.com.
1. Where We Ship | We ship to the mainland United States, Hawaii, Alaska, and Puerto Rico. We do not currently ship to other countries or territories.
2. Free Local Pickup | (Washington State)Customers who live in Washington State can choose free local pickup instead of shipping. Pickup is available Sundays only, from 1:00 p.m. to 2:30 p.m. at pickup location, shared by email after you order.Please bring your order confirmation email and a photo ID. We will email you when your order is ready for pickup. Orders not picked by 3:30 pm same day may be shipped at the customer’s expense / canceled and refunded. If you need to reschedule, contact us atcreate@michellevinewalters.com.
3. Order Processing Time | Orders are processed within 1-3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after4:30 pm PST or on weekends and holidays begin processing the next business day.Made-to-order or personalized items may take an additional 2-3 business days to prepare.During busy seasons or promotions, processing may take a little longer. We will email you if your order is delayed.
4.Shipping Rates and Delivery Estimates | Shipping rates for orders within the mainland United States are flat by region. The rate depends on the region of your delivery address and is shown at checkout before you pay. Standard delivery takes an estimated 5-7 business days.Delivery times begin once your order has shipped, not when it is placed. Estimates are provided by the carrier and are not guaranteed. Weather, carrier delays, and holidays can affect arrival dates.
5. Order Tracking | Once your order ships, you will receive a confirmation email with a tracking number and link. Tracking information may take up to 24-48 hours to update after the label is created. If you have not received a shipping confirmation within 4 business days of ordering, please check your spam folder, then contact us.
6. Shipping Address Accuracy | Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address. If you need to change your address, contact us at create@michellevinewalters.com as soon as possible. We can only update an address before the order ships.If a package is returned to us due to an address error, we will contact you to arrange reshipment. Additional shipping charges may apply.
7. Alaska, Hawaii, and Puerto Rico | We ship to Alaska, Hawaii, and Puerto Rico.Delivery to these areas typically takes 7-10 business days, which is longer than mainland delivery. Weather and carrier transit delays can add time. Any additional shipping charges for these destinations are shown at checkout.
8. Split Shipments | If your order contains multiple items, they may ship separately or arrive on different days. You will not be charged extra shipping for split shipments.
9. Lost, Stolen, or Delayed Packages | Once a package is handed to the carrier, it is in their care. If your tracking shows delivered but you cannot find your package, please check with neighbors and your household, and allow 24 hours for the carrier to update. If it still has not turned up, contact us within 3-5 days of the delivery date, we will work with you and the carrier to find a solution.If your package has not arrived within 7-10 business days of the estimated delivery window, email us at create@michellevinewalters.com and we will open a trace with the carrier.
10. Damaged or Incorrect Items | If your order arrives damaged or you receive the wrong item, please email us at create@michellevinewalters.com within 7 days of delivery with your order number and photos of the item and packaging. We will repair, replace, or refund the item as appropriate. See our Returns and Refunds Policy for more details.
11. Fragile Items and Packaging | Glassware, ceramics, and other breakable items are wrapped and packed in protective materials to help them arrive safely.Please inspect your order when it arrives and keep the packaging until you have confirmed everything is intact. If an item arrives broken, see Section 10 for how to report it.
12. Changes to This Policy | We may update this Shipping Policy from time to time. The “Last updated” date at the top shows when changes were most recently made. Changes apply to orders placed after the update.
13. Contact Us | Questions about your order or shipping? Reach us at: create@michellevinewalters.com Customer service hours 8:30 am – 4:00 pm PST
Shipping Policy